Privacy Policy | CANANDI - Advanced hunting dog tracking system

Last Updated: October 8, 2024

At CANANDI, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website or mobile app.

1. Personal Data We Collect

1.1 Information You Provide to Us

Account Registration: When you create a CANANDI account on our website or mobile app, we collect your email address, name, and password. You may choose to provide only your first name or a nickname.
Purchases: If you purchase a product or service, we collect your name, billing address, shipping address, email address, telephone number, and payment information.
Customer Support: When you engage with our customer support, we collect information about the issue and your contact details to assist you.

1.2 Information We Collect Automatically

Location Data: With your explicit consent, we collect precise location data from your mobile device to provide our services. This includes tracking your real-time location during hunts and storing it as part of your hunt history for specific dates.
Device Information: We collect information about the devices you use to access our services, including hardware model, operating system and version, unique device identifiers, and mobile network information.
App Usage Data: We collect information about how you use our mobile app, including access times, features used, and in-app actions.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect and use personal data about you.

2. How We Use Your Personal Data

We use your personal data for the following purposes:

To Provide and Maintain Our Services:
- Location-Based Services: We use your location data to display your real-time position on the map during hunts and to store your hunt history. This is essential for the core functionality of the app.
To Improve Our Services: Analyzing usage and trends to enhance user experience.
To Communicate with You: Sending administrative information, updates, and responding to inquiries.
For Marketing and Promotional Activities: With your consent, we may send you newsletters, promotions, or information about new products and services.
To Comply with Legal Obligations: Fulfilling our legal duties under applicable laws and regulations.
To Protect Our Interests: Detecting and preventing fraud, unauthorized activities, and enforcing our terms and policies.

3. Legal Grounds for Processing Personal Data

We rely on the following legal grounds for processing your personal data:

Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, such as providing our location-based services.
Consent: For processing sensitive personal data, such as precise location data, we obtain your explicit consent.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, except where such interests are overridden by your rights.
Compliance with Legal Obligations: Processing is necessary for compliance with a legal obligation to which we are subject.

4. Data Retention and Deletion

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Location Data: Your location data collected during hunts is stored as part of your hunt history. This data is retained until you delete it or request its deletion.
Account Information: Retained until you delete your account or request deletion.
Transaction Data: Retained for as long as necessary for accounting and legal compliance.
Communication Data: Retained for as long as necessary to address your inquiries or as required by law.

You may request the deletion of your personal data, including location data, at any time by contacting us at info@canandi.com. We will respond in accordance with applicable data protection laws.

5. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

Right of Access: Obtain confirmation as to whether or not personal data concerning you is being processed, and access to the personal data.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data under certain conditions.
Right to Restrict Processing: Request restriction of processing your personal data under specific circumstances.
Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller.
Right to Object: Object to processing of your personal data based on legitimate interests, including profiling.
Right to Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data, such as location data.

To exercise any of these rights, please contact us at info@canandi.com. We will respond within the time frame required by law.

6. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly. If you believe we have collected data from a child under 18, please contact us at info@canandi.com.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside of the EEA. We ensure that appropriate safeguards are in place to protect your personal data, such as:

Standard Contractual Clauses: We use contractual clauses approved by the European Commission.
Adequacy Decisions: Transfers to countries deemed to provide an adequate level of data protection by the European Commission.

8. Disclosure of Personal Data

We may share your personal data with:

Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually obligated to protect your data.
Legal Obligations: Government authorities or organizations if required by law or in response to legal processes.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

9. Security of Your Personal Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

10. User Control Over Location Data

You can control the collection of your location data at any time by adjusting the settings on your mobile device:

Opting Out: You can stop all collection of location data by uninstalling the app or by disabling location services for the app in your device settings.
Managing Location Settings: You can adjust your permissions at any time by accessing your device’s settings.

Please note that disabling location services may affect the core functionality of the app, as it relies on location data to provide its services.

11. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use personal data about you. Cookies are small data files stored on your device that help us improve our services and your experience. For more information about the types of cookies we use, why we use them, and how you can control cookies, please refer to our Cookie Policy.

12. Third-Party Links

Our website and mobile app may contain links to third-party websites or services that are not owned or controlled by CANANDI. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal data.

13. Automated Decision-Making

We do not use your personal data for automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when the latest changes were made. Any changes will become effective upon our posting of the revised Privacy Policy.

If the changes are material, we will notify you via email or through a notice on our website or mobile app prior to the change becoming effective.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@canandi.com
Phone: +381 62 250 521 (We are also available on Viber and WhatsApp for calls from abroad)
Social Media: You can contact us via our official profiles on Facebook or Instagram.
Address: Aleksandra Medvedeva 2A, Science-Technology Park Niš, 18000 Niš, Serbia

16. Right to Lodge a Complaint

If you believe our processing of your personal data violates data protection laws, you have the right to lodge a complaint with a supervisory authority, particularly in the European Union (or European Economic Area) member state where you work, normally live, or where any alleged infringement of data protection laws occurred.

Thank you for trusting CANANDI with your personal data. We are committed to protecting your privacy and ensuring the security of your personal information.

If you need further assistance or have any questions, please do not hesitate to contact us at info@canandi.com.